These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Maysworks ("Company," "we," "us," or "our"), the operator of Ridgeline CRM, accessible at ridgelinetakeoff.com and via related mobile applications (collectively, the "Service").
By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease all use of the Service.
If you are accessing the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall refer to that entity.
These Terms apply to all users of the Service, including free users, trial users, and paid subscribers.
Ridgeline CRM is a cloud-based software-as-a-service ("SaaS") platform designed for roofing contractors. The Service provides tools including, but not limited to:
The Service is provided on a subscription basis. Features available to you depend on your subscription plan. We reserve the right to modify, add, or remove features at any time with or without notice.
You must be at least 18 years of age and capable of forming a binding contract to use the Service. The Service is intended for business use by roofing contractors and related professionals.
You must provide accurate, complete, and current information when creating an account. You agree to update your account information promptly if it changes. We reserve the right to suspend or terminate accounts created with false or misleading information.
Each account is associated with a unique company code. You are responsible for controlling access to your company code. Any user who joins your account using your company code is subject to these Terms and you are responsible for ensuring their compliance.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or suspected breach at support@ridgelinetakeoff.com. We are not liable for any loss or damage arising from your failure to protect your account credentials.
Each individual user may maintain only one account. Creating multiple accounts to circumvent plan limitations, free trial restrictions, or billing is prohibited and may result in immediate termination of all associated accounts.
The Service is offered under multiple subscription tiers. Current pricing is displayed at ridgelinetakeoff.com/#pricing and within the application. We reserve the right to change subscription pricing at any time with at least 30 days' notice to existing subscribers.
Subscriptions are billed on a monthly recurring basis via Stripe, our third-party payment processor. By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel. All fees are stated in U.S. dollars and are exclusive of applicable taxes.
If your payment fails, we will attempt to retry the charge. If payment remains unsuccessful after reasonable retry attempts, your account may be downgraded to the free tier or suspended until payment is resolved. You remain responsible for all outstanding amounts.
You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities. We are not responsible for calculating, collecting, or remitting taxes on your behalf except where required by law.
We reserve the right to modify subscription prices. We will provide at least 30 days' advance notice of price changes via email to your registered address. Your continued use of the Service after the price change takes effect constitutes your acceptance of the new pricing.
We may offer a free trial period for paid subscription plans. Free trial eligibility is limited to new accounts and one trial per business entity. We reserve the right to determine trial eligibility in our sole discretion.
At the end of the free trial period, your account will automatically be charged the applicable subscription fee unless you cancel before the trial expires. You are responsible for canceling before the trial ends if you do not wish to be charged.
We reserve the right to modify, limit, or terminate free trial offers at any time without notice.
You may cancel your subscription at any time through the billing portal accessible within the application (Settings → Subscription & Billing → Manage Billing) or by contacting us at support@ridgelinetakeoff.com. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
All subscription fees are non-refundable except as required by applicable law or as otherwise determined by us in our sole discretion. We do not provide prorated refunds for unused portions of a subscription period. If you believe you have been charged in error, contact us within 30 days of the charge at support@ridgelinetakeoff.com.
Upon cancellation or downgrade, your account will revert to the free tier. Data stored in your account may be retained for a reasonable period (not less than 30 days) before deletion, but we do not guarantee indefinite retention of data following cancellation. You are responsible for exporting any data you wish to retain prior to cancellation.
You agree to use the Service only for lawful business purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate any suspected violation of this policy and to suspend or terminate accounts found to be in violation, without notice and without refund.
⚠️ IMPORTANT: All measurements, calculations, material quantities, and cost estimates generated by the Service are provided for informational and planning purposes only. They are NOT guaranteed to be accurate, complete, or suitable for any specific project.
Roofing measurements, material takeoffs, panel counts, trim lengths, screw quantities, square footage calculations, and all other output generated by the Service are mathematical estimates based on the data you input. The accuracy of all outputs depends entirely on the accuracy of information you provide. We make no warranty, express or implied, that any calculation, estimate, or output from the Service is accurate, complete, error-free, or fit for use on any specific job or project.
You acknowledge and agree that all measurements, calculations, and material quantities generated by the Service must be independently verified by a qualified roofing professional before being used to order materials, submit bids, execute contracts, or perform any roofing work. The Service is a planning and organizational tool — it does not replace professional judgment.
We are not liable for any loss, cost, damage, or expense arising from reliance on calculations or estimates generated by the Service, including but not limited to: material overages or shortfalls, incorrect bids, project cost overruns, lost profits, customer disputes, or any other consequence of inaccurate measurements or estimates.
Where the Service integrates with satellite imagery, aerial measurement providers (such as EagleView), or other third-party data sources, such data is provided "as-is" by those third parties. We assume no responsibility for the accuracy, completeness, or fitness for purpose of any third-party measurement data.
The Service includes a feature allowing your customers to electronically sign proposals. You are solely responsible for ensuring that your use of electronic signatures complies with all applicable laws and regulations in your jurisdiction, including but not limited to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA).
We do not provide legal advice. The electronic signature feature is a software tool only. We make no representation or warranty that electronically signed documents generated through the Service will be legally binding, enforceable, or admissible in any jurisdiction or proceeding. You should consult a qualified attorney regarding the legal enforceability of electronically signed contracts in your jurisdiction before relying on them for contractual purposes.
You are responsible for obtaining valid consent from signatories, maintaining records of signed documents, and ensuring all parties have agreed to conduct transactions electronically. We are not liable for any dispute arising from the validity, enforceability, or authenticity of any electronically signed document.
You retain all ownership rights to data you upload, create, or store in the Service ("User Data"), including job records, customer information, photos, proposals, and financial data. By using the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and transmit your User Data solely as necessary to provide the Service.
You are solely responsible for the accuracy, legality, and appropriateness of all User Data you submit to the Service. You represent and warrant that you have all necessary rights, consents, and permissions to upload User Data, including any personal information of your customers or employees.
You may store personal information about your customers (homeowners) in the Service, including names, addresses, phone numbers, and email addresses. You are responsible for complying with all applicable privacy laws regarding the collection, storage, and use of such personal data, including obtaining any required consents.
We implement reasonable technical and organizational measures to protect User Data. However, no system is completely secure. We do not guarantee that unauthorized access, hacking, data loss, or breaches will never occur. We are not liable for any unauthorized access to or loss of User Data.
Our collection and use of personal information is governed by our Privacy Policy, incorporated herein by reference.
While we maintain backups as part of normal operations, you are solely responsible for maintaining your own backups of critical business data. We are not liable for any data loss.
The Service, including all software, source code, algorithms, designs, user interfaces, text, graphics, logos, and other content (excluding User Data), is owned by Maysworks and protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited license to use it as described herein.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose without compensation to you.
The Service integrates with and relies upon third-party services, including but not limited to:
Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, security, or conduct of any third-party service. We do not endorse any third-party service and make no warranties regarding them.
Third-party services may become unavailable, change their terms, or be discontinued at any time. Such changes may affect the functionality of the Service, and we are not liable for any resulting impact on your business or workflow.
We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or continuous access. The Service may be unavailable due to scheduled maintenance, emergency maintenance, infrastructure failures, third-party outages, or events beyond our control.
We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Unless expressly stated in a separate written agreement signed by an authorized representative of Maysworks, we do not provide any service level agreement (SLA) or uptime guarantee.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAYSWORKS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by law.
READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MAYSWORKS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR AFFILIATES BE LIABLE FOR ANY:
THE FOREGOING LIMITATIONS APPLY WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MAYSWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAYSWORKS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
The limitations of liability in this Section reflect a reasonable allocation of risk between you and Maysworks. These limitations are a fundamental element of the basis of the bargain between us, and the Service would not be provided without such limitations.
You agree to defend, indemnify, and hold harmless Maysworks and its officers, directors, employees, agents, contractors, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims.
You may terminate your account at any time by canceling your subscription and contacting us at support@ridgelinetakeoff.com to request account deletion. Termination does not entitle you to a refund of any prepaid fees.
We reserve the right to suspend or terminate your account, with or without notice, for any reason, including but not limited to:
Upon termination, your right to access and use the Service immediately ceases. We may delete your User Data after a reasonable retention period (not less than 30 days following termination). Provisions of these Terms that by their nature should survive termination shall survive, including Sections 8, 9, 10, 11, 14, 15, 16, 18, and 19.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES ARBITRATION OF DISPUTES ON AN INDIVIDUAL BASIS.
Before initiating any formal dispute, you agree to first contact us at support@ridgelinetakeoff.com and provide a written description of the dispute, your desired resolution, and your contact information. We will attempt to resolve the dispute informally within 30 days of receipt.
If informal resolution fails, you and Maysworks agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including questions of arbitrability) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims of $500 or less may be brought in small claims court in lieu of arbitration.
AAA filing fees shall be allocated as provided in AAA's Consumer Arbitration Rules. If the arbitrator finds a claim to be frivolous or brought for an improper purpose, the arbitrator may award attorneys' fees and costs against the claimant.
YOU AND MAYSWORKS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
If for any reason a claim proceeds in court rather than in arbitration, you and Maysworks each waive any right to a jury trial.
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Virginia.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify you via email or in-app notification.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service.
We encourage you to review these Terms periodically to stay informed of any updates.
If you have questions about these Terms, please contact us:
These Terms of Service were last updated on June 1, 2026. Prior versions are available upon request.